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animated help esso app

Frequently Asked Questions

The list of FAQs can be found on the Esso website

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


Please use the Esso app when you are inside your vehicle and parked at the pump and do not use your phone when you are dispensing fuel or walking on the forecourt, as this could be distracting.

Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay or PayPal if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.

We recommend that you either leave your phone in the vehicle or put it in your pocket or bag. Please do not use your phone whilst you are dispensing fuel.

The app needs a 3G, 4G or Wifi signal. If you don’t have a good signal, then please pay with a card or cash in the shop.

When you return the nozzle after fuelling, the till system in the shop connects to the cloud server and confirms the amount of fuel dispensed and the value of the transaction. When you check your phone, you’ll see a transaction confirmation screen which has matching values to what you see on the pump so you know the right amount has been taken.

If you realize you’ve made a wrong selection before you start fuelling, just tap on cancel in the app and you can then start over. If you authorise someone else’s pump and they have started fuelling then please advise the site staff immediately. Please carefully check your pump number is correct before using TouchID or a passcode to authorise the payment.

Before you fuel you can set an amount to be reserved in your account which should be the maximum value you want to spend. This will reserve funds from your account according to the value you select, which can be between £5 and £100. You don’t have to dispense the exact value of fuel you selected, but you cannot dispense more than the selected amount. The pump may slow down or stop as you approach the amount you selected (£1 or £2 before, depending on the pump type). You will only be charged for the amount of fuel you actually take.

Yes, you can use the app while parked at the pump. Please place your phone in your pocket and do not use it whilst you are fuelling.

Not yet, but we will be rolling out additional services for the app in the future.

You may have noticed a square type of barcode near the pump – this is called a QR code. If you have given the app permission to use location services during the registration process, then you shouldn’t need to scan this QR code. When you arrive at a participating Esso branded service station, the app will locate you and you can simply select your pump number. If your location cannot be identified because you haven’t provided location permission or there is interference, then the app will direct you to scan the QR code with your phone’s camera. You do not need to have a separate QR code reader app.

Payments & Billing

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


No. We realise that it may be time consuming to have to log-in and sometimes difficult to remember your passwords, so we have designed the app to keep you logged in as much as possible. No payment details would be visible if someone got hold of your phone, and each transaction requires your TouchID, FaceID or passcode before a payment can be made, so it is safe to leave the app logged in. We will only log you out if the same account is used on a different phone, or if you have too many incorrect password attempts. If you do want to log out of the app, you can do this at the bottom of the ‘Account’ menu.

Please use the Esso app when you are inside your vehicle and parked at the pump and do not use your phone when you are dispensing fuel or walking on the forecourt, as this could be distracting.

Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay or PayPal if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.

We recommend that you either leave your phone in the vehicle or put it in your pocket or bag. Please do not use your phone whilst you are dispensing fuel.

The app needs a 3G, 4G or Wifi signal. If you don’t have a good signal, then please pay with a card or cash in the shop.

The amount of time it takes can vary by bank and by service station, but typically for a debit card payment the transaction takes 2-3 business days to go through. The payment takes the same time to show up whether you pay via the app or inside the shop with your card.

If you realize you’ve made a wrong selection before you start fuelling, just tap on cancel in the app and you can then start over. If you authorise someone else’s pump and they have started fuelling then please advise the site staff immediately. Please carefully check your pump number is correct before using TouchID or a passcode to authorise the payment.

Before you fuel you can set an amount to be reserved in your account which should be the maximum value you want to spend. This will reserve funds from your account according to the value you select, which can be between £5 and £100. You don’t have to dispense the exact value of fuel you selected, but you cannot dispense more than the selected amount. The pump may slow down or stop as you approach the amount you selected (£1 or £2 before, depending on the pump type). You will only be charged for the amount of fuel you actually take.

Yes, you can use the app while parked at the pump. Please place your phone in your pocket and do not use it whilst you are fuelling.

Not yet, but we will be rolling out additional services for the app in the future.

You may have noticed a square type of barcode near the pump – this is called a QR code. If you have given the app permission to use location services during the registration process, then you shouldn’t need to scan this QR code. When you arrive at a participating Esso branded service station, the app will locate you and you can simply select your pump number. If your location cannot be identified because you haven’t provided location permission or there is interference, then the app will direct you to scan the QR code with your phone’s camera. You do not need to have a separate QR code reader app.

Points earned at Esso sites should typically appear on Tesco Clubcard accounts by midday the following working day.

On the Tesco Clubcard statement points from Esso fuel may appear in two categories. On Esso Tesco Alliance sites (Esso forecourt with a Tesco shop) they appear like a Tesco spend. On other Esso sites they should appear as a separate 'Esso' category on the statement.

Safety and Security

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


This could be for one of the following reasons:

  • Please check that your Tesco Clubcard number has been correctly added to the app. To do this, go to the main menu, then ‘account’. You can delete the Tesco Clubcard and add it again by scanning the barcode on the back.
  • If you make more than three transactions with your Tesco Clubcard in the same day, you will not earn points on any transactions after the third one. This is in accordance with the Tesco Clubcard terms and conditions.
  • In certain circumstances our systems may not be able to issue points at the time of the transaction, and they may be awarded after a slight delay. If you still do not have the points showing after 2 business days, please call Customer Care on 0207 136 1798 and we will be happy to look into that for you.
  • You may not have qualified for points either because the site where you made the purchase is not participating in the Clubcard loyalty program, or because a minimum purchase threshold was not reached.

Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay or PayPal if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.

Loyalty & Tesco Clubcard Points

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


Please use the Esso app when you are inside your vehicle and parked at the pump and do not use your phone when you are dispensing fuel or walking on the forecourt, as this could be distracting.

Yes the app can offer a significant time saving for purchasing fuel, especially if there is a queue inside the shop.

The app offers a number of benefits:

  • It’s quicker when there’s a queue inside, and even when there isn’t!
  • Electronic receipts for expense claims, tax reporting and budgeting purchases
  • Giving you an easier way to pay when you have children in the car with you. Stay by their side and pay with ease.
  • Perfect for those with impaired mobility.
  • Sometimes forget your Clubcard? Once your Clubcard number is loaded in the app you don’t need to produce it each time to build up your points.
  • When it’s raining – you can stay under the canopy

Setting up the app is simple and should only take you a couple of minutes. Download the app from the app store, provide a few details and set up Apple Pay or PayPal if you haven’t already. It is then possible to use the app straight away, but we recommend completing the registration process before you travel to an Esso site.

We recommend that you either leave your phone in the vehicle or put it in your pocket or bag. Please do not use your phone whilst you are dispensing fuel.

Benefits of Using The Esso App

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


Technical

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


Communications & Data Privacy

Once you have downloaded the app, you need to register, confirm you want to use Apple Pay and add your Tesco Clubcard number (if you have one). The app is then ready to use. Just drive up to the pump, and from within your vehicle, open the Esso app. Then simply select your pump number, approve the payment, get out and start fuelling. Once you replace the nozzle, the payment is taken automatically, so you don’t need to go inside to pay. Your receipt will be stored in the app and can be sent via email to you (an optional setting). This will show the amount you have been charged and any Clubcard points you’ve earned.


You can use the “Find Esso Stations” option at the bottom of the app home screen to find your closest mobile-enabled site or check the Esso website. You will need to give permission for the app to access your location so it can search for sites near you and provide driving directions. The app is being rolled out to new sites all the time, so there should be a site close to you very soon.


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